Service Science, Solutions and Foundation Integrated Research Program [RISTEX/JST]

A method for the transition to value co-creative service by enhancing provider's competency and receiver's literacy

[] Project Leader
Yoshiki SHIMOMURA
Professor, Department of System Design, Tokyo Metropolitan University
[] Targets

• Clarify a value co-creation mechanism based on the two ability concepts of service competency (provider’s capability) and service literacy (recipient’s capability)
• Aimed at higher education, develop tools for efficiently and effectively building and obtaining agreement between instructor (provider) and learner (recipient), develop practical methodology for using these tools to provide value-added higher education, and generalize the methodology

[] Approach

• Develop prototype tools for use in education services that will assist with (1) deciding the educational content and learning activity and (2) building agreement with the learner
• Apply the developed prototypes to actual education
• Using the developed tools, formalize and clarify procedures for carrying out high value added education services

In society, in order to raise both the added value created by services and productivity, the mechanism for value co-creation by the service provider and recipient must be clarified, and specific methodology must be devised for applying it to actual services.

This project aims to clarify such a value co-creation mechanism based on the two ability concepts of competency (provider’s capability) and literacy (recipient’s capability). Specifically, with higher education as the target, the project will provide tools for efficiently and effectively building and obtaining agreement between instructor (provider) and learner (recipient), and construct practical methodology for using these tools to provide value-added higher education, and generalize the methodology.

This material belongs to the folloeing：
Project： A method for the transition to value co-creative service by enhancing provider's competency and receiver's literacy
Project Leader：Yoshiki SHIMOMURA

• Research Projects Selected in FY2013
• Empirical Research on Co-creative Skill E-learning Service with Visualization of Experience Value
• Construction of foundation for smart social service systems, creating secure and safe community through the advancement of emergency medical care
• A method for the transition to value co-creative service by enhancing provider's competency and receiver's literacy
• Service System Categorization based on Value Creation Models and Design Theory of Service Mechanism