Service Science, Solutions and Foundation Integrated Research Program [RISTEX/JST]

Feasibility Study on Measurement and Analysis of Client Services to Realizate Information Circulation in Integration of Production and Sales Model

[] Project Leader
Toshiya KAIHARA
Professor, Kobe University
[] Outline
By using behavioral observation methods, we will measure the structure of purchasing behavior of customers of service industries that produce and supply tangible goods to customers such as the restaurant business. We will also investigate the connection between sales area configuration and service functions in an environment where production information is provided to the customer, and we will analyze its subjective utility to customers in order to improve service quality. Furthermore, in preparation for implementation of integrated producer-retailer information circulation, we will investigate the relevance of the service design, planning, and production methods using the results obtained.

■Website
Go to the website of this feasibility study *in Japanese

• Research Projects Selected in FY2010
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• Visualization and Support of Value Co-creation at Industrial Clusters by Service Systems Modeling
• Architecting Service with Customer Participation Based on the Analysis of Customer Experience and Design Processes: Sophisticating Tour Design Processes as a Case Study
• Context Management Approach to Service Value Co-Creation Model
• Feasibility Study for Observation and Identification of Service Value Emerging Process towards Adaptive Service Design by Country
• Feasibility Study on Measurement and Analysis of Client Services to Realizate Information Circulation in Integration of Production and Sales Model
• Feasibility Study of Social Simulation Model to Activate Local Cities
• Feasibility Study on Creating Communication Scenes and Realizing Co-Creative Innovation at Healthcare and Nursing Care Services